Refund policy

Return and Refund Policy

We value customer satisfaction and aim to make your shopping experience as smooth as possible. If you're not satisfied with your purchase, you can return or exchange your item under the following conditions:

Return Conditions

  1. Return Period:

    • You have 14 days to return a product, starting from the day you receive your order.

  2. Condition of the Product:

    • The product must be returned in its original condition.
    • Items that are damaged, worn, or broken are not eligible for return or refund.

  3. Return Shipping Costs:

    • Return shipping costs are the responsibility of the customer. We currently do not provide prepaid return labels.

Refunds

  • Once we have received and inspected the returned item, the refund will be processed.
  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow up to 5-7 business days for the refund to be processed after we receive the returned item.

How to Request a Return?

  1. Contact us at info@21mil.nl with your order number and the reason for the return.
  2. We will provide you with instructions and the return address.
  3. Ship the product back to us securely packaged and using a trackable shipping method.

Exchanges

  • Prefer a different product? Contact us at info@21mil.nl to discuss an exchange.

Important: Items that do not meet the return conditions will not be accepted and will be sent back to the customer.

If you have any questions about our return policy, feel free to contact us at info@21mil.nl.